Policies & Returns
ONLINE ORDERS
Please check all measurements in the product description before placing your order. If you are unsure about your size, email us at info@shopworthwhile.com and we will help you. We recommend measuring a garment in your closet that fits you well and using that as a guide.
Store credit and gift certificates cannot be used on the website. If you have a store credit or gift certificate, call or email the shop to make a purchase. We are unable to retroactively apply these credits to an online order.
We do not offer price adjustments on past purchases or price matching with other shops & online retailers.
WORTHWHILE is a small shop with a limited inventory. If we are sold out of an item you are interested in, you can sign up for an email notification by clicking the "notify me" button under the product description. Should the item be restocked, an automated email will be sent.
We reserve the right to refuse orders from customers with recurrent returns.
ONLINE RETURN POLICY (UNTIL 05/01/2023)
Please contact us at info@shopworthwhile.com before mailing an item back to us, and adhere to the policy below.
Online returns for full-price merchandise must be postmarked within 5 days of the date of delivery. All items must be unworn with original tags and/or packaging and show no signs of use or damage. If the merchandise has been worn, altered or damaged, or is otherwise not acceptable for return, we will send it back to you. Jewelry, candles, and personal care items (perfume, lotion, incense, etc.) are non-refundable.
All discounted items are final sale. No returns of sale merchandise will be accepted, so please reach out to us before placing your order if you have fit questions.
If your order does not work out and you need to return it, please adhere to the online return policy below.
All sale and discounted items are final sale. Fragrances, home/body products, socks, and jewelry are final sale. No returns of these items will be accepted.
Please contact us at info@shopworthwhile.com for authorization and to obtain a return label that will be emailed to you. All authorized returns must be mailed within 5 days of delivery confirmation. Any requests or returns falling outside of this time frame will not be accepted and you will be informed of this by email.
A flat return shipping fee of $25 will be deducted from your refund. This covers the cost of return shipping + a small restocking fee.
Items must be unworn with original tags and/or packaging and show no signs of use, alteration, or damage. Items not acceptable for return, or returned without authorization, will be returned to you at your expense.
We do not process refunds before we have received and inspected the returned merchandise. Refunds will be credited to your original form of payment, less the return shipping fee. You will receive an email confirmation when the refund is issued, which may take up to 10 business days.
IN STORE RETURN POLICY
In-store purchases may be exchanged or returned for store credit within 5 days. All items must be unworn with original tags and/or packaging and show no signs of use or damage. Jewelry and personal care items (perfume, lotion, incense, etc.) are non-refundable. Store credits are good for one year from the date of issue.
All discounted items are final sale. No returns of sale merchandise will be accepted.
REFUNDS
Once we receive the returned item(s), we will process them in the order that they are received. We do not process refunds before we have received and inspected the returned merchandise.
Refunds will be credited to your original form of payment, less any shipping charges. You will receive an email confirmation when your refund is issued. It may take up to 10 business days for the credit to post to your account statement.
